We would accept exchanges if you notified us via email at email@example.com within 60 days after your package had been delivered (according to the tracking information provided).
If 60 days had gone by after your package was delivered, unfortunately, we would not be able to offer you an exchange.
To be eligible for an exchange, your item must be in the same condition that it was in when you received it.
It must also be in the original packaging.
What CANNOT be exchanged:
- Seasonal goods
- Intimate or sanitary goods
- Health and personal care items
The following information is needed to process your request:
1) Your order number
2) The email address used to place the order
3) Reasons for exchange
Please send the above information to us via email at firstname.lastname@example.org.
You should also enclose it in your returned package for us to match your order. Without the information, we would not be able to identify and process your package.
Please contact us via email at email@example.com should you have further questions.
To return your product, please email us at firstname.lastname@example.org, and we will be more than happy to help you through the return process!
Please be reminded that you will be responsible for the return shipping label.
Please note that we are not liable for any parcel lost during its return shipment to us.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Please note that items returned without a trackable shipping method might not be processed, since we cannot guarantee that we will receive your returned items.