Refund Policy

Returns
We accept returned exchanges, if you notify us at info@nextdealshop.com within 30 days after your package has been delivered (according to the tracking information provided). If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange.

 

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Seasonal goods cannot be returned.
  • Intimate or sanitary goods.
  • Health and personal care items.


To complete your return, we require a receipt or proof of purchase.

Please send your purchase back with attention to "Returns Processing" to the following address:
4200 Chino Hills Pkwy, Suite #135 / PMB 260, Chino Hills, CA 91709

**Please also include your invoice number/order number for us to match up your order in the system

 

*** Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request quicker:

1) Order number

2) Your email address you used to order

3) Return shipment tracking number

4) Reasons for return

 

Please send the information to us via email at info@nextdealshop.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognized as unidentified mail.

Refunds (if applicable)
Once your return is received and inspected. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, the credit can be applied via form of an electronic gift card of equivalent value.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, these are the steps you can take to check it out:

  • Please check your bank balance again, transactions may have been delayed.
  • Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
  • Next contact your bank. There is often some processing time before a refund is posted.

 

Please contact us at info@nextdealshop.com should you have further questions.


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nextdealshop.com.

 

Shipping

To return your product, you should mail the package to:

4200 Chino Hills Pkwy, Suite #135 / PMB 260, Chino Hills, CA 91709

Please be reminded that you will be responsible for paying for any shipping costs for returning your items. Also, the shipping costs of your orders are non-refundable.

 

A restocking fee of 20% of the product price is applicable on refunds.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please take note that items returned without a trackable shipping method will be not be processed, since we cannot guarantee that we will receive your returned items.

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